Refund policy
At Shree Ji Aura Fashion Studio, we are committed to providing quality and a satisfactory shopping experience. Please read our return, refund and replacement policy carefully before placing an order.
1. Return Eligibility
We accept return or replacement requests only in the following situations:
- The product is received damaged.
- The customer receives a product different from the one ordered.
Returns are not accepted for change of mind, personal preference, or incorrect product selection by the customer, except where required by applicable law.
2. Reporting a Damaged or Incorrect Product
If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and its packaging.
- An unboxing video, if available.
Our team will review your request and inform you about the next steps.
3. Return and Replacement Approval
All return and replacement requests are subject to verification and approval by our customer support team.
Please contact us and obtain return instructions before sending any product back. Products returned without prior communication may require additional verification.
4. Refund Policy
If your return request is approved because the product arrived damaged or the wrong product was delivered, we will first assess whether a suitable replacement is available.
If a replacement is unavailable or a refund is otherwise appropriate, the refund will be processed to the original payment method, wherever possible.
Refunds are subject to verification and approval in accordance with this policy and applicable law.
5. Refund Processing Time
Once a refund is approved, it will be processed within 5–7 working days.
The time taken for the refunded amount to appear in your bank account or payment method may vary depending on your bank, payment provider or payment method.
Working days exclude Sundays and applicable public holidays.
6. Return Shipping Charges
For approved claims involving damaged or incorrect products, we will provide return shipping instructions and arrange or reimburse reasonable return shipping costs, as applicable.
Customers should contact us before arranging return shipping.
7. Product Condition and Care
Please handle apparels carefully. Keep them away from water, perfume, chemicals and excessive moisture to help maintain their appearance.
Any assessment of a reported product issue will be carried out fairly, taking into account the circumstances and applicable consumer rights.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.
If an order is cancelled and payment has already been received, any applicable refund will be processed in accordance with the circumstances and applicable law.
9. Contact Us
For return, refund or replacement assistance, please contact us using the details below.
Business Name: Shree Ji Aura Fashion Studio
Email: shreejiaura.fashionstudio@gmail.com
Phone/WhatsApp: +91 9109442153 / +91 9340742153
Business Address: Shop No. 04 Ground Floor, Sage Heritage Phase 1B, Bawadiya Kalan, Bhopal, 462039
Customer Support Hours: 7 days a week, 11:00 AM to 7:00 PM IST
Please include your order number when contacting us about an existing order.
10. Consumer Rights
This policy does not exclude or restrict any rights available to consumers under applicable Indian laws and consumer protection regulations.